Terms of Service

1. Who these terms are between

These terms form a contract between you (the “Customer”) and ClickMeats (“we”, “us”, “our”). ClickMeats is a UK-based online marketplace connecting customers with independent butcher shops for click-and-collect orders.

Our full legal-entity details and correspondence address will be added to this page once formal registration is complete. Until then, a UK correspondence address available on request via admin@clickmeats.co.uk.

ClickMeats (the “Platform”) is a marketplace that connects you with independent butcher shops (each, a “Shop”) for in-person collection of meat products. We are not the seller of the meat itself — your sales contract for any item is with the Shop you order from. Our role is to provide the ordering, payment, and notification infrastructure.

2. Using the Platform

You must be at least 18 years old and have a UK collection address to place orders. By creating an account, you confirm that the information you provide is accurate and current. You are responsible for keeping your password confidential and for all activity that happens under your account.

You agree not to:

• Place fraudulent or non-genuine orders, or use stolen card details
• Resell or commercially redistribute items obtained through the Platform
• Interfere with the Platform, attempt to access non-public areas, or probe for vulnerabilities outside an authorised security disclosure
• Use the Platform to harass, abuse, or threaten Shops or other users

3. Placing an order

When you place an order, the prices, items, and estimated collection time shown at checkout are the Shop's — not ours. We pass your order to the Shop and confirm via email once payment has been authorised.

We make reasonable efforts to ensure the Shop's menu and pricing displayed on the Platform are up-to-date, but the Shop is responsible for the accuracy of those details. If a Shop has set a price incorrectly, the Shop may cancel and refund the order; we'll let you know if that happens.

4. Payment

Payments are processed by Stripe Payments UK Limited. By placing an order, you authorise us (acting on the Shop's behalf) to charge your selected payment method for the order total, including any applicable taxes. Your card details are never stored on our servers — Stripe processes them directly.

We charge a platform fee that is included in the price you see; the Shop receives the remaining balance. The platform fee is what funds the running of this Service.

5. Collection

All orders are for in-person collection at the Shop during the Shop's opening hours. Collection details (address and opening hours) are shown on each Shop's page and in your order confirmation. We don't offer delivery.

The Shop is responsible for preparing your order to a food-safe standard and for handing it over to you (or a named alternative). If you can't collect within the Shop's reasonable holding window, the Shop may cancel the order; refund treatment in that case is as described in section 8.

Once you collect your order, you are responsible for keeping the products cold and following any storage or handling instructions on the packaging. Meat left unrefrigerated for extended periods can become unsafe; statutory rights around food quality do not extend to deterioration caused by improper storage after collection.

6. Allergens and food safety

The Shops on the Platform are independently responsible for the food safety of every product they sell, including hygiene, storage, preparation, and correct handling of allergens under Food Information Regulations 2014 (Natasha's Law).

If you have a serious food allergy or intolerance:

• Check the allergen information on the product page and packaging. Common butcher allergens include milk (in seasoned mixes), soy, celery, mustard, sulphites (in some sausages), and cereals containing gluten (in breadcrumbs, some marinades).
• Where possible, contact the Shop directly before ordering to confirm ingredients and cross-contamination risk. Butchery is by nature a shared-equipment environment, so allergen traces may be unavoidable.
• Do not rely on Platform descriptions alone if the consequences of an allergen exposure would be severe.

We display the information Shops provide us but do not independently verify each product's allergen profile. Ultimate responsibility for allergen accuracy rests with the Shop.

7. Halal, kosher, and religious labelling

Where a Shop describes products as halal, kosher, or certified to another religious standard, that representation is made by the Shop, not by ClickMeats. We do not independently audit or certify religious compliance. If certification is critical to you, we recommend confirming the Shop's specific certification body (e.g. HMC, HFA, London Board for Kashrus) directly with the Shop before ordering.

8. Cancellation and refunds

You can cancel an order from your order detail page if its status is still “Pending” (i.e. payment authorisation has not yet completed). After that point, cancellation depends on the Shop's policy and is handled via the refund flow described below.

The Shop may cancel your order at any time if they cannot fulfil it (for example, the item has sold out, or they cannot meet the collection window). When that happens, you'll receive a full refund and an email explaining the cancellation.

If the item you collect is faulty, of unsatisfactory quality, or not as described, you have statutory rights under the Consumer Rights Act 2015 against the Shop as the seller. These rights are not affected by anything in these terms.

To raise a complaint or request a refund, contact us at admin@clickmeats.co.uk and we'll mediate with the Shop. Refunds are issued to the original payment card and typically take 5–10 business days to appear, depending on your bank.

Because meat is a perishable good, the 14-day “change your mind” right in the Consumer Contracts Regulations 2013 does not apply once an order is placed and confirmed — this is the specific exclusion for perishable goods in Regulation 28(1)(d).

9. The Shop's role and our role

We provide the ordering and payment infrastructure; the Shop fulfils the order. Specifically:

• The Shop is responsible for the quality, food safety, accurate description, allergen disclosure, and suitable preparation of every item.
• We are responsible for the operation of the Platform itself: account management, secure payment routing, order tracking, and communication with you about the state of your order.

Disputes about the meat itself (quality, allergens, weight, religious certification) are between you and the Shop. We will help mediate but the Shop is the legal seller.

10. Our liability

We do not exclude or limit our liability to you in any way that would be unlawful under UK consumer law. In particular, nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory rights under the Consumer Rights Act 2015

Subject to that, our total liability to you arising from or in connection with any single order is capped at the total amount you paid for that order. We won't be liable for losses that were not reasonably foreseeable when the order was placed, or for losses that arise from the actions or omissions of a Shop (which fall under the Shop's own liability to you as the seller).

11. Force majeure

Neither we nor a Shop are liable for failure or delay in performance caused by events reasonably outside our control — for example, industrial action, power outages, widespread network failures, extreme weather, government action, or public-health emergencies. If a force-majeure event prevents order fulfilment, the affected order will be cancelled and refunded in full.

12. Intellectual property

The ClickMeats name, logo, and website design are proprietary to ClickMeats. You may not use them for commercial purposes, or in any way that suggests endorsement or affiliation, without our written consent.

Content you post to the Platform (for example, feedback or complaint text) remains yours, but by submitting it you grant us a non-exclusive, royalty-free licence to use it for operating and improving the Service.

13. Changes to these terms

We may update these terms from time to time. The “Effective from” date at the top of this page tells you when the current version took effect. For material changes, we'll email registered users at least 14 days before the change applies. Continuing to use the Platform after that date means you accept the updated terms.

14. Termination

You can close your account at any time by emailing admin@clickmeats.co.uk. We may suspend or close your account if we reasonably believe you are in serious or repeated breach of these terms.

15. Third-party rights and severability

Only you and we have rights under these terms. The Contracts (Rights of Third Parties) Act 1999 does not apply. If any part of these terms is found by a court to be unlawful or unenforceable, the remaining parts stay in force.

16. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales, except that if you live in Scotland or Northern Ireland you can also bring proceedings in your local courts.

17. Contact

General questions or complaints: admin@clickmeats.co.uk.

See also our Privacy Policy.