Delete Your ClickMeats Account

How to delete your account

If you are signed in to the ClickMeats mobile app, you can start account deletion directly in the app:

1. Open the ClickMeats app.
2. Go to Account.
3. Tap Delete account.
4. Follow the confirmation steps shown in the app.

If you cannot sign in or cannot access your account, email admin@clickmeats.co.uk from the email address registered on your account and use the subject line Account Deletion Request. Include enough information for us to verify that the account belongs to you.

What we delete

When you complete in-app account deletion, or when we verify a valid manual request, we will delete or anonymise personal data where legally permitted. This includes:

• Your ClickMeats account login.
• Your account profile details, such as name, email, and phone number.
• Active authentication/session data.
• Marketing preferences, if any marketing preferences exist at the time of your request.

What we may retain

Some records may need to be retained after account deletion where we have a legal or legitimate reason to keep them. This may include:

• Order and payment records needed for tax, accounting, fraud prevention, chargeback handling, or legal compliance.
• Records needed to resolve customer-service, safety, regulatory, or legal disputes.
• Data held temporarily in encrypted backups until those backups rotate out in the normal course.

Where we must retain records, we will keep only what is necessary and will restrict use of that data to the reason it was retained.

How long deletion takes

We will process valid account deletion requests within 30 days. If a request is unusually complex or we need more information to verify your identity, we will contact you using the email address you used to make the request.

Questions

If you have any questions about deleting your account or associated data, contact admin@clickmeats.co.uk.