Accessibility Statement

Effective from 2026-07-06

Our commitment

ClickMeats should work for everyone. That means using a screen reader, navigating by keyboard only, viewing on an older device, or reading with a strong colour or contrast preference. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a baseline, and to keep improving where we fall short.

The Equality Act 2010 requires service providers to make reasonable adjustments so disabled people aren’t put at a substantial disadvantage. We take that seriously and welcome feedback so we can fix specific problems quickly.

Where we are today

Honest position: we have built the site with accessibility in mind but we have not yet commissioned a formal audit or tested with a range of real assistive-technology users. Until we do, we don’t claim full WCAG 2.1 AA conformance. What we can say is what we’ve done and what we know is left to do.

What we’ve done

  • Semantic HTML. Pages use proper heading hierarchies, landmark regions, and native form elements so screen readers can navigate.
  • Keyboard navigation. All interactive elements — forms, buttons, links, add-to-basket dialogues — are reachable and operable with a keyboard alone.
  • Colour contrast. Body text and actionable elements meet or exceed a 4.5:1 contrast ratio.
  • Focus indicators. Every focusable element has a visible focus ring so keyboard users can see where they are.
  • Form labels and errors. Every input has a visible label. Validation errors are announced inline and linked to the input that produced them.
  • Alt text on images. Product photos carry descriptive alt text; decorative images are marked as such so screen readers can skip them.
  • Responsive layout. The site works down to 320px viewport width and up to 200% browser zoom without loss of content.
  • Content structure. Long documents like this one use nested headings and consistent styles so a reader can jump to the section they need.

What we know is imperfect

Some parts of the site haven’t been tested against every assistive technology and may fall short of WCAG 2.1 AA in ways we haven’t yet identified. Specifically:

  • We haven’t tested end-to-end with JAWS, NVDA, or VoiceOver at scale — only in ad-hoc development checks.
  • The Stripe payment form is embedded from Stripe and inherits their accessibility characteristics. Stripe publishes their own accessibility statement.
  • PDF receipts generated for orders are not verified against PDF/UA. Their tab order and reading order haven’t been tested.
  • Shop photos uploaded by butcher shops may have generic alt text (“shop logo”) rather than a rich description. We prompt butchers to add alt text but don’t enforce it.
  • We have not verified our video content, if any is ever added, meets WCAG’s captions and audio description requirements.

Where any of this materially prevents you from using the site, please let us know using the feedback route below and we’ll prioritise a fix.

Tell us if something doesn’t work

We treat accessibility feedback as a priority. If you can’t use part of the site because of a disability or the assistive technology you use, please email:

admin@clickmeats.co.uk

Include:

  • The URL of the page that’s not working;
  • What you were trying to do;
  • What went wrong (or what would have made it work);
  • The device and assistive technology you were using (if that’s relevant).

We’ll acknowledge accessibility reports within 2 working days and aim to resolve issues or explain a timeline for a fix within 10 working days.

Alternative ways to reach us

If email isn’t practical, contact us through whatever route works for you — a friend or family member sending an email on your behalf is fine, and won’t weaken your complaint.

Enforcement

If you’re not satisfied with how we respond, you can contact the Equality Advisory and Support Service (EASS): equalityadvisoryservice.com. EASS provides free advice on the Equality Act 2010.

Our plan

When we grow beyond the pilot stage we plan to:

  • Commission an independent WCAG 2.1 AA audit;
  • Test critical journeys (browse, order, pay, collect) with real assistive-technology users;
  • Publish an updated statement referencing the audit results.

This statement was last updated on 2026-07-06.

Related

Our Complaints Procedure covers accessibility feedback alongside other kinds of complaint.